Terms of Sale

This document relates to terms of sale for Clinicbuddy ekonomisk förening and related partners (additional services, physical products).

Price

The current price are shown excluding VAT unless stated otherwise. Clinicbuddy ekonomisk förening reserves the right to adjust prices due to changes in eg taxes, duties, currency fluctuations or changes in supplier prices. Our rates include administrative costs associated with the shipment and packaging.

Shipping and delivery

Physical goods are packed as cargo or parcel shipment and delivered directly to the specified street address in Sweden without exception. Goods are transported to the door (ground floor) at the specified address and packages (under 30kg) carried over the threshold of the receiver. Shipping is paid by the buyer or by appointment. Clinicbuddy ekonomisk förening uses a schedule of freight rates based on weight , which means that no matter how many items you order so it is total order weight that determines the shipping cost . Our shipping system goes from the smallest goods as acupuncture needles and heat packs, up to the heaviest , as treatment tables and exercise equipment. Delivery of our stock items are normally 3-5 days and to order goods normally 4-6 weeks.

Payment

Invoice - Payment must be made within 30 days from date of invoice or by special arrangement . If payment is not on time, Clinicbuddy ekonomisk förening entitled to interest from the due date at 1.25% / month and a reminder fee of 80 SEK plus tax. For individuals, we offer payment by card (Visa, Mastercard).

Return and Exchange Policy

The return or exchange of goods shall Clinicbuddy ekonomisk förening contacted on telephone or writing to Clinicbuddy ekonomisk förening , Box 6085, SE-17106 Solna or info@clinicbuddy.com. Goods can only be returned by prior arrangement. A delivery note or invoice shall be attached to the shipment. If the sale is to a private person (not a company) Clinicbuddy ekonomisk förening will over return shipping fee. Repayment will be made within 30 days of the Clinicbuddy ekonomisk förening received the product back in original packaging . For bespoke items such as pillows with special dimensions or products not included in Clinicbuddy ekonomisk förenings standard range, we offer no return or exchange.

Complaints

Complaints must be made in writing with a description of the error to Clinicbuddy ekonomisk förening, Box 6085, SE-171 06 Solna alternatively info@clinicbuddy.com within 14 days from delivery date. Goods can only be returned by prior arrangement. If an item is incorrect, we will correct the error and but may not be held accountable for any costs associated with this.

Transport Damage

At the product's arrival, the buyer shall examine that nothing has been damaged in transit. Defects or damage to the goods that may have occurred during transport must be reported to Clinicbuddy ekonomisk förening on telephone or alternatively on info@clinicbuddy.com within 3 working days from the receipt of such goods .

Mounting

Assembly and disassembly of the equipment and the handling of containers is the responsibility of the buyer unless otherwise agreed in connection with the purchase .

Warranty

Clinicbuddy ekonomisk förening leaves 1 -year product warranty on physical products. Warranty work and repairs must be approved by Clinicbuddy ekonomisk förening and performed by Clinicbuddy ekonomisk förenings service partner or by appointment. The guarantee applies only if the product is farmed in accordance with manufacturer's instructions. The warranty period starts from the invoice date and invoice must be presented for warranty claim . Clinicbuddy ekonomisk förening is not a substitute buyer for production, loss of profit or other indirect damages. Consumable items are not covered by warranty.

Service

Clinicbuddy ekonomisk förening provides technical maintenance services and contracts. We provide 3 months warranty on labor and parts replacement.

Sales to Minors

We do not sell to minors (under 18 of age) without parental consent.

Cover of loss

Clinicbuddy ekonomisk förening will not be liable for any special, incidental, consequential, indirect or similar damages due to loss of data or ant other reason, even if the service or goods has been advised of the possibility of such damages. Clinicbuddy ekonomisk förening will not be liable for loss of business profits, malpractice.

Dispute

In any case of dispute concerning the interpretation or application of these terms of sale shall be the exclusive jurisdiction of the courts of Sweden and according to Swedish law .