This document relates to terms of sale for Clinicbuddy ekonomisk förening and related partners (additional services, physical products).
The current price are shown excluding VAT unless stated otherwise. Clinicbuddy ekonomisk förening reserves the right to adjust prices due to changes in eg taxes, duties, currency fluctuations or changes in supplier prices. Our rates include administrative costs associated with the shipment and packaging.
Shipping and delivery
Physical goods are packed as cargo or parcel shipment and delivered directly to the specified street address in Sweden without exception. Goods are transported to the door (ground floor) at the specified address and packages (under 30kg) carried over the threshold of the receiver. Shipping is paid by the buyer or by appointment. Clinicbuddy ekonomisk förening uses a schedule of freight rates based on weight , which means that no matter how many items you order so it is total order weight that determines the shipping cost . Our shipping system goes from the smallest goods as acupuncture needles and heat packs, up to the heaviest , as treatment tables and exercise equipment. Delivery of our stock items are normally 3-5 days and to order goods normally 4-6 weeks.
- Payment for software (license, digital delivery) is always done via invoice / bank payment.
- Payment for other related services and products as follows:
- SMS traffic - either invoice/bank payment quarterly or prepayment via bank or cards (Visa, Mastercard)
- Support, consultations - either invoice/bank payment yearly in advance or card monthly for comming month (Visa, Mastercard)
- Treatments, courses - either invoice/bank payment or cards (Visa, Mastercard) at the event of the service being delivered
- Physical products, giftcards - either invoice/bank payment or cards (Visa, Mastercard) at the time of order being made
Return and Exchange Policy
- Used SMS traffic fee are non refundable
- Purchased software licenses are no refundable, but are transferable (can be resold)
- Support, consultations are non refundable
- Treatments, courses that have been delivered, no show or cancelled later than 48 hours prior to event are non refundable
- Physical products applies to products in normal range that is returned in original packaging within 14 days from delivery date - may be exchanged or refunded
Complaints must be made in writing with a description of the error to Clinicbuddy ekonomisk förening, Box 6085, SE-171 06 Solna alternatively firstname.lastname@example.org within 14 days from delivery date. Goods can only be returned by prior arrangement. If an item is incorrect, we will correct the error and but may not be held accountable for any costs associated with this.
At the product's arrival, the buyer shall examine that nothing has been damaged in transit. Defects or damage to the goods that may have occurred during transport must be reported to Clinicbuddy ekonomisk förening on telephone or alternatively on email@example.com within 3 working days from the receipt of such goods .
Assembly and disassembly of the equipment and the handling of containers is the responsibility of the buyer unless otherwise agreed in connection with the purchase .
Clinicbuddy ekonomisk förening leaves 1 -year product warranty on physical products. Warranty work and repairs must be approved by Clinicbuddy ekonomisk förening and performed by Clinicbuddy ekonomisk förenings service partner or by appointment. The guarantee applies only if the product is farmed in accordance with manufacturer's instructions. The warranty period starts from the invoice date and invoice must be presented for warranty claim . Clinicbuddy ekonomisk förening is not a substitute buyer for production, loss of profit or other indirect damages. Consumable items are not covered by warranty.
Clinicbuddy ekonomisk förening provides technical maintenance services and contracts. We provide 3 months warranty on labor and parts replacement.
Sales to Minors
We do not sell to minors (under 18 of age) without parental consent.
Cover of loss
Clinicbuddy ekonomisk förening will not be liable for any special, incidental, consequential, indirect or similar damages due to loss of data or ant other reason, even if the service or goods has been advised of the possibility of such damages. Clinicbuddy ekonomisk förening will not be liable for loss of business profits, malpractice.
In any case of dispute concerning the interpretation or application of these terms of sale shall be the exclusive jurisdiction of the courts of Sweden and according to Swedish law .